Support Center
Frequently Asked Questions
Everything you need to know about our courses, tools, and learning experience.
No prior experience is required. Our beginner tracks start from the fundamentals of clay handling and progressively build skills through guided projects.
All essential tools and materials are included in your material kit, shipped directly to your address before the first session. Optional premium tool bundles are available in the shop.
Students upload photos of their finished pieces. Our studio team fires each piece according to the glaze schedule selected by the student, then ships the finished results within 10 business days.
Every live session is recorded and available in your dashboard within two hours. You can watch at your own pace or rewatch demonstrations as often as needed.
Full refunds are available up to 48 hours before the class start date. After that, we offer credit toward future courses. See our Terms for full details.
Yes. All students who complete 80% of the curriculum tasks receive a verifiable digital certificate and the option to purchase a physical studio certificate.
Course videos, worksheets, and glaze recipes remain available in your personal archive for a minimum of 24 months after course completion.